Our Quality Management System
The purpose of establishing a quality management system in our centers is; First of all, to increase patient and employee safety and patient and employee satisfaction by ensuring the implementation of this system in all our centers, to create a corporate culture by making quality development continuous, to provide services to our patients in accordance with quality standards in health (Dialysis) and international standards. Quality studies in our centers are carried out with the participation and support of senior management and clinical quality management officers.Quality Management Unit” by Ministry of Health Quality Standards in Health (SKS) – Dialysis Set is carried out accordingly. Quality management officers and quality officers have been appointed for each of our centers along with the Quality Management Director for the departments determined according to SKS. These sections are listed below as follows;
- CORPORATE SERVICES
- Corporate Structure
- Quality management
- Document Management
- Risk management
- Adverse Event Reporting System
- Emergency and Disaster Management
- Education Management
- Social responsibility
- PATIENT AND EMPLOYEE FOCUSED SERVICES
- Patient Experience
- Healthy Working Life
- HEALTH SERVICE
- Patient care
- Medication Management
- Prevention of Infections
- Laboratory Services
- SUPPORT SERVICES
- Facility Management
- Hospitality Services
- Material and Device Management
- Medical Record and Archive Services
- Waste Management
- Outsourcing
- DISPLAY MANAGEMENT
- Monitoring Indicators
- Quality Indicators
MANAGEMENT REVIEW MEETINGS
Quality meetings are held periodically throughout the year with the participation of Clinical Quality Officers, Quality Management Director, Senior Management, Head Nurse, Finance & Administrative Affairs Officer.
UNWANTED EVENT REPORTING SYSTEM
In our centers, we aim to ensure that undesirable events that may threaten the safety of patients and employees are reported but do not occur at the last moment (near miss) or that do occur, monitor these events, and ensure that the necessary precautions are taken for these events as a result of the notifications. Adverse Event Reporting System was established.
BUILDING TOURS (PHYSICAL SITE INSPECTIONS)
In our centers; Building tours are made at regular intervals to check the physical conditions and technical infrastructure of our clinics, which are permanent, safe and easily accessible for patients, their relatives and employees.
The teams formed by the senior management of our Dialysis Centers are defined to ensure the effectiveness, continuity and functioning of the work carried out, taking into account the size of the center. During building tours, deficiencies in the physical condition and functioning of our dialysis centers are identified and necessary improvements and corrective/preventive activities are carried out according to their priorities.
SELF-ASSESSMENT PROCESS (INTERNAL AUDIT)
- In accordance with the Health Quality Standards (SKS - Dialysis Set), self-evaluation is carried out once a year in our dialysis centers.
- Our self-evaluation teams; Quality Unit responsible consists of Finance & Administrative Affairs Officer, Head Nurse, Quality Management Director and Clinical Quality Representative.
- Our self-evaluation frequency is conducted once a year.
- Our self-evaluation plan is prepared to cover all sections in the Health Quality Standards-Dialysis Set and is reported to the relevant unit.
- Before the self-evaluation, all our dialysis centers are informed via e-mail about the internal audit calendar and plan.
Note: In preparing the above information, the information published by the Department of Health Quality and Accreditation was taken. Quality Standards in Health – From the Dialysis Set has been used.
